Job Title: Senior ServcieNow Engagement Manager

Location: Santa Clara, CA (Remote)

Duration: Contract 

Job Description:

Guide the delivery team in large and complex engagements frequently collaborating with a Services partner

Apply advanced expertise in project implementation scheduling and monitoring techniques to ensure effective timely execution of moderate to large projects

Build crossgeo crossfunctional and partner relationships to enhance the ES brand internally and externally

Coach mentor and manage service partners Engagement Managers and Associate Engagement Managers to achieve project deliverables and support the customers desired business outcomes

Lead the delivery team throughout the engagement often in collaboration with a services partner

Manage the engagement governance timeline scope risk change management resourcing reporting and financials

Work with the Sales Account Team partner and customer to understand the customer and the engagement including challenges partners issues and value being delivered

Understand the goals and align the deliverables accordingly

Apply expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement including longterm customer success

Be the single contact to encourage collaboration and customer agreement on proposed solutions

Mentor Customer Outcomes or Partner team members to achieve the engagements deliverables and promote the customers desired results

Identify gaps between actuals and plan of record proposing solutions and driving resolutions

Qualifications

Experience in leveraging or critically thinking about how to integrate AI into work processes decision making or problem solving

This may include using AI powered tools automating workflows analyzing AI driven insights or exploring AIs potential impact on the function or industry

8 years progressive experience as part of a professional services organization or equivalent education experience

Ability to travel up to 50

Industry domain expertise in insert workflow

Creativity with comfort running projects independently

Success driving complex issues through analysis and resolution

Experience working collaboratively

ServiceNow certifications in aligned workflow

Applies AI tools to streamline workflows generate insights and support strategic initiatives under guidance

Understands core AI concepts ethical considerations and platform capabilities and can explain their application in customer contexts with support

Skills

Mandatory Skills : Project Financial Management, Project Governance, Project Planning