Role: ServiceNow HRSD

Location: Raritan, NJ (Onsite)

Long term contract

Job description:

The Product Lead Engineer will own the end-to-end technical direction, architecture, and engineering decisions for products built on ServiceNow HRSD and Procurement modules. This role acts as both the technical visionary and hands-on engineering leader, guiding squads to deliver scalable, secure, and high-quality ServiceNow solutions aligned to enterprise architecture and business strategy.

Key Responsibilities

Technical Ownership & Architecture

· Define and maintain the technical architecture, engineering roadmap, and platform strategy for ServiceNow HRSD and Procurement products.

· Ensure all solutions align with BU Architecture standards, platform governance, and enterprise technology frameworks.

· Lead evaluation and selection of design options within the ServiceNow ecosystem (HRSD, Procurement, Workflow, Integrations).

Solution Delivery & Engineering Leadership

· Partner with Business Product Managers to shape product vision and translate requirements into ServiceNow capabilities.

· Provide hands-on guidance to engineering squads, including solution design, code reviews, configuration best practices, and performance optimization.

· Troubleshoot complex ServiceNow issues across HRSD, Procurement, Integrations (MID Server, APIs, Data Models).

· Drive adoption of secure, scalable, modular configurations and tech standards.

Cross-Functional Collaboration

· Collaborate with enterprise platform teams to leverage shared capabilities (Integration Hub, Flow Designer, HR case configurations, Procurement workflows).

· Serve as the primary technical contact for stakeholders, including vendors, architects, RSM, and cross-functional leaders.

· Support prioritization of technical backlogs and manage cross-product dependencies & risks.

Innovation & Governance

· Monitor ServiceNow releases and industry trends to identify new HRSD/Procurement features and innovation opportunities.

· Lead research spikes, proof-of-concepts, and continuous improvement of engineering practices.

· Maintain technical catalogs, integrations, interfaces, and compliance with platform governance.

Key Skills & Experience

ServiceNow Expertise

· Deep, hands-on experience in ServiceNow HRSD, including:

o Case Management, Employee Center, Knowledge, HR Workflows

o Lifecycle Events, HR Integrations, Role-based security

· Strong knowledge of ServiceNow Procurement / Source-to-Pay modules, including request workflows, vendor interactions, and approval models.

· Strong experience in Integration Hub, Script Includes, Flow Designer, Scoped Apps, and API-driven integrations.