Position: AI/ML Engineer

Location: New York/ Alpharetta, GA

Role Summary

We are seeking an AI Engineer II to design and deliver responsible, secure AI-powered tools that improve onboarding (“boarding”) and operational execution. This role focuses on implementing agentic AI patterns (multi-step workflows, tool-use, and human-in-the-loop approvals) and integrating them into production systems to reduce manual effort, increase consistency, and improve service outcomes.

Key Responsibilities

• Build and enhance AI-assisted operational tools such as guided intake, knowledge-grounded Q&A, case/ticket summarization, and runbook execution support.

• Implement agentic workflows with clear guardrails: input validation, policy-aware prompting, approval steps, fallbacks, and safe failure modes.

• Integrate AI capabilities with internal services and data sources through approved APIs; collaborate with platform teams to onboard integrations.

• Develop retrieval and grounding approaches (e.g., RAG) to ensure responses are based on approved knowledge sources with proper access controls.

• Create and maintain automated evaluations (quality, groundedness, safety), plus telemetry for monitoring performance, cost, and reliability.

• Contribute to code reviews, unit/integration tests, CI/CD, and operational readiness (documentation, alerts, runbooks).

• Partner with operations SMEs, product owners, risk, and security to refine requirements and ensure compliant delivery.