Title: ServiceNow Developer

Location: Hybrid in Boston, MA

Duration: 6 Months contract

 Must Haves:

Technical skills: HTML, CSS, JavaScript, SOAP/REST API

• 3 years ServiceNow Admin/Development
• configuring core ServiceNow modules including core ITSM (Change, Incident, Request, CMDB/Discovery), as well as Self-Service Portal, HR Service Delivery, CSM, and/or Performance Analytics.
• Good communication
• Reporting
• Client is seeking a ServiceNow Developer/Administrator to join as a core team member of the Service Management & IT Operations team within the Information Technology Services division. The ServiceNow Developer/Administrator will be responsible for core system configuration, gathering and documenting requirements, and development on the ServiceNow platform.

Responsibilities:

• Performing day to day administration of the ServiceNow platform, including making approved changes to process and workflows, troubleshooting incidents and fulfilling support requests, and ensuring the overall health of the ServiceNow platform.
• Performing ServiceNow implementation tasks including but not limited to configuration, integration, and custom application development.
• Developing clear and concise technical documentation
• Communicating ServiceNow process, operations and capability information to all levels of management effectively.
• Perform installation and testing of vendor-provided updates and new releases
• Work with users to identify and refine business requirements and workflows
• Support the design of ServiceNow integrations and work with business partners and technical teams for implementation Identify and define business solutions for users

Qualifications:

• Minimum 3+ years of direct experience as a ServiceNow Developer/Admin, configuring core ServiceNow modules including core ITSM (Change, Incident, Request, CMDB/Discovery), as well as Self-Service Portal, HR Service Delivery, CSM, and/or Performance Analytics. Must have experience developing scoped applications on the platform.
• Demonstrated understanding of service management processes, operations and procedures
• Familiarity with Agile (Scrum) and Waterfall project management methodologies

Advanced Scripting/ Reporting and other classes area highly recommended

• Experience in producing enterprise level reports, including compiling data from several different sources
• Experience with processes involving problem identification, recovery, escalation and resolution
• Ability to be flexible, adaptable, and to learn new concepts quickly

Technical skills:

• HTML, CSS, JavaScript, SOAP/REST API
• ServiceNow Administration certification