Title: Senior ServiceNow Architect – CMDB, Discovery & CSDM
Location: Onsite / Hybrid (Philadelphia or New Jersey)
Experience: 10+ To 12 Years
Position Overview
We are seeking a Senior ServiceNow Architect with deep hands-on expertise in CMDB, Discovery, Service Mapping, CSDM, and Enterprise Architecture to lead large-scale ServiceNow transformation initiatives. The ideal candidate will combine strong technical architecture skills with business acumen, customer focus, and the ability to influence stakeholders across complex enterprise environments. The role emphasizes CMDB architecture, Discovery, Service Mapping, Governance, Integrations, and customer-facing leadership.
Primary Skills: ServiceNow CMDB | Discovery | Service Mapping | CSDM | ITOM Visibility | Enterprise Architecture | Application Dependency Mapping | Network & Infrastructure Modeling | Integrations | AI Tools
Key Responsibilities
- Define and lead enterprise CMDB and CSDM architecture strategies.
- Architect and optimize Discovery, Service Mapping, and Application Dependency Mapping solutions.
- Establish CMDB governance, IRE, reconciliation, and data quality frameworks.
- Design end-to-end service models connecting business services, applications, infrastructure, and network components.
- Drive integration strategies using Service Graph, APIs, Integration Hub, ETL, and Import Sets.
- Partner with infrastructure, network, cloud, operations, and application teams to improve service visibility and operational excellence.
- Provide architectural leadership, technical mentoring, and governance oversight.
- Experience using various AI tools & systems for handling & managing large volumes of data.
- Experience with Network Infrastructure, Security Protocols, and cybersecurity compliance would be an added advantage
Required Skills
- ServiceNow CMDB
- Discovery
- Service Mapping
- CSDM
- ITOM Visibility
- IRE & Reconciliation Rules
- MID Server Architecture
- Service Graph Connectors
- Enterprise Application Architecture
- Network & Infrastructure Understanding
- Integration Hub & REST APIs
- Data Governance & CMDB Health
