Position: Certified Microsoft CRM techno functional Project Manager

Location: Hybrid/Onsite (Columbia, South Carolina)

Duration: 12+ Months

Candidate location: Must be South Carolina or close by states

Must Have: Microsoft CRM Certification & Public Sector experience

Key Responsibilities:

• Evaluate business needs, workflows, and customer engagement processes to identify CRM requirements and opportunities for improvement.
• Design, configure, and implement CRM systems that align with the organization’s goals and operational structure.
• Develop and document Standard Operating Procedures (SOPs) and training materials to ensure staff adoption and consistent CRM usage.
• Create and execute CRM strategies that improve customer relationships, data management, and business productivity.
• Collaborate closely with sales, marketing, and customer service teams to ensure CRM tools support their activities and objectives.
• Monitor and analyze CRM system performance, providing recommendations and adjustments to optimize effectiveness.
• Prepare reports and insights for leadership and key stakeholders on CRM performance, user adoption, and ROI.
• Stay up to date on CRM technology trends and emerging tools to recommend improvements and innovations.
• Assist with CRM vendor selection, evaluation, and implementation processes when introducing new platforms or upgrades.

Qualifications & Skills:

• Proven experience implementing and managing CRM platforms, ideally across multiple industries.
• Strong understanding of sales, marketing, and customer service best practices.
• Hands-on experience with Microsoft Dynamics 365 and Salesforce CRM.
• Knowledge of software selection methodologies and CRM integration strategies.
• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Ability to translate business requirements into functional CRM solutions.