Role: AI Developer – Dynamics Contact Center Solutions

 Location: Harrisburg, PA (Hybrid)

Duration: 6+months

Only candidates 1.5 hours or less from Middletown, PA will be considered**

Required Qualifications

•          Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Data Science, or related field.

•          5+ years of experience in AI Machine Learning (ML) development, preferably in retail or customer service environments.

•          Strong programming skills in Python and experience with ML frameworks (e.g., TensorFlow, PyTorch).

•          Proficiency in NLP tools and libraries (e.g., spaCy, Hugging Face, NLTK).

•          Hands on experience in Microsoft Dynamics Contact Center solution creating voice bot and chatbot using copilot studio and other Azure AI services.

•          Experience with cloud platforms (Azure) and deploying AI models in production.

Preferred Qualifications

•          Experience with voice AI and speech-to-text technologies.

•          Knowledge of customer journey analytics and personalization engines.

•          Understanding of omnichannel retail strategies and customer behavior.

•          Experience with real-time data processing and streaming platforms (e.g., Kafka, Spark).

•          Familiarity with other contact center platforms and tools (e.g., Zendesk, Salesforce Service Cloud, Amazon Connect).

•          Additional beneficial skills include:

o         Enterprise Business Solutions, specifically SAP projects.

o         ITIL / ITSM practices and methodologies.