Job Title :: Senior ServiceNow Developer  

Location :: Onsite; Woodlawn, MD

Duration :: 6 month   

MOI :: USC/GC

Visa :: Video

Must Have Linkedin

Position Overview

The ServiceNow SAM Developer is responsible for designing, implementing, and integrating with other enterprise services. This position is ideal for an individual with a solid background and expertise in ServiceNow's SAM Pro module who will drive the implementation and management of ServiceNow Pro for tracking software assets, ensuring license compliance, optimizing usage, and delivering actionable insights for cost efficiency. This position develops automation workflows, ensures scalable configurations, and creates dashboards and APIs to support compliance and reconciliation across ServiceNow SAM.

Key Responsibilities

•    Partner closely with internal teams, program leadership, and external vendors to support ITAM and SAM Pro implementation efforts and ensure alignment with best practices.

•    Define, document, and continuously improve asset lifecycle processes, workflows, and data standards across hardware, software, and service assets.

•    Advise the team on SAM Pro Plus best practices, leveraging AI-driven insights for compliance and optimization.

•    Configure and automate ServiceNow SAM modules for asset lifecycle tracking and optimization reporting.

•    Configure and maintain integrations using REST/SOAP APIs and Integration Hub (e.g., pulling data from SCCM, JAMF, or SaaS tools).

•    Design, implement, and refine the SAM Pro module to align with business objectives and ensure accurate asset tracking, license management, and compliance.

•    Develop workflows for reconciliation, entitlement tracking, and compliance reporting using SAM Pro capabilities.

•    Ensure proper data flows between SAM Pro and procurement systems, to facilitate seamless license management from purchase to deployment and retirement.

•    Lead module development, integrations, and enhancements across the ServiceNow suite.

•    Lead the configuration, administration, and optimization of ServiceNow SAM Pro to track, manage, and report on software assets across the organization.

•    Manage integration between ServiceNow SAM Pro and other IT asset management tools, discovery tools, and enterprise systems (e.g., SCCM, cloud environments).

•    Monitor software license consumption, optimize license usage, and identify potential savings opportunities through accurate usage tracking.

•    Oversee data reconciliation between ServiceNow SAM Pro and actual software usage, ensuring software inventories are up-to-date and accurate.

•    Support software audits (internal and vendor-driven) by providing data from ServiceNow SAM Pro, ensuring readiness for compliance reviews.

•    Troubleshoot and resolve technical issues related to ServiceNow SAM Pro configurations, integrations, and workflows.