Role: Guidewire Tech Program Manager

Must-Have Skills

• Guidewire Cloud
• PolicyCenter, ClaimCenter & BillingCenter
• Gosu, Java & SQL
• AWS and/or Azure
• Guidewire implementation, upgrades & integrations
• Application/production support and IT operations
• Technical program/project management
• Team and vendor management
• SLA and service delivery management
• Technology roadmap & strategic planning
• Cybersecurity, risk assessment & compliance
• Disaster Recovery / Business Continuity

Insurance Experience

• Strong P&C / Insurance experience preferred.
• Guidewire production support or implementation experience is highly preferred.
• Strong understanding of insurance business processes.
• Aviation insurance experience is a major plus.

Key Responsibilities

• Manage availability, reliability, stability, and performance of Guidewire Cloud applications.
• Lead Guidewire upgrades, enhancements, integrations, and production releases.
• Manage internal and external support teams.
• Manage vendors, implementation partners, SLAs, and service delivery.
• Develop technology roadmaps aligned with business needs.
• Partner with cybersecurity teams to maintain security and regulatory compliance.
• Lead technology risk assessments, DR, and business continuity initiatives.
• Serve as a technical advisor to business stakeholders.
• Balance strategic initiatives with operational stability.
• Provide both strategic leadership and hands-on technical guidance.