Role: ServiceNow
Location: Hartford, CT
Years of experience: 7 to 10 years
Job Description: Primary Skills (Must Have)
- Strong hands-on experience with ITSM modules (Incident, Change, Problem, Request).
- Deep knowledge of Service Catalog, Record Producers, Flow Designer, Workflows, Service Portal and Scripting (Business Rules, Client Scripts, UI Policies, UI Scripts).
- Strong command over CMDB, Discovery, and Service Mapping concepts.
- Expertise in Agent Workspace, Next Experience, and UI Builder.
- Strong understanding of ACLs, roles, platform security, and scoped apps.
- Experience designing solutions across ITSM, ITOM, ITAM, Discovery, or App Engine.
- Strong integration skills using REST, SOAP, MID Server, Integration Hub and external APIs.
- Ability to review and optimise platform performance and data model.
- Good understanding of ITIL process
Secondary Skills (Good to Have)
- Knowledge of ServiceNow Store apps and custom application development.
- Knowledge of ServiceNow Upgrades & Family Release Management
- Performance Analytics (PA) & Reporting
