Job Description: ServiceNow Delivery Manager

Position:- Atlanta, GA ( only local for onsite role )

Looking for senior ServiceNow Delivery Manager who is local to Atlanta GA and is ok for onsite role

Key Responsibilities

Program & Delivery Management

• Lead end-to-end delivery of large-scale ServiceNow transformation programs across multiple geographies.
• Manage complex, multi-workstream programs, ensuring alignment with business objectives, timelines, and budgets.
• Establish and maintain governance frameworks, dashboards, KPIs, and reporting mechanisms.
• Drive Agile / SAFe / hybrid delivery models for global implementations.

ServiceNow Platform Leadership

• Oversee implementation, enhancement, and support of ServiceNow ITSM modules (Incident, Problem, Change, Request, CMDB).
• Ensure adherence to ServiceNow best practices, architecture standards, and platform governance.
• Collaborate with architecture teams to design scalable, secure, and future-ready solutions.

Managed Cloud Operations (MCO)

• Lead delivery and operations in MCO / cloud-managed services environments.
• Ensure high availability, performance, and compliance of ServiceNow platforms in cloud ecosystems.
• Drive operational excellence through automation, monitoring, and continuous improvement initiatives.

AI & Automation Enablement

• Champion adoption of AI-powered capabilities within ServiceNow (e.g., Virtual Agent, Predictive Intelligence, AIOps).
• Identify opportunities to integrate AI/ML solutions to improve service desk efficiency and user experience.
• Collaborate with data and AI teams to implement intelligent workflows and predictive analytics.

Global Stakeholder Management

• Engage with C-level stakeholders, business leaders, and IT executives across regions.
• Manage cross-functional teams across onshore, offshore, and nearshore locations.
• Act as the primary escalation point for delivery risks and issues.

Financial & Risk Management

• Manage program budgets, forecasting, and cost optimization.
• Identify risks and establish mitigation strategies proactively.
• Ensure compliance with organizational and regulatory standards.

People & Team Leadership

• Lead and mentor large global delivery teams including developers, architects, and consultants.
• Drive a culture of innovation, accountability, and continuous learning.
• Support talent development and capability building in ServiceNow and AI domains