POSITION: ServiceNow ITOM / CMDB Engineer

LOCATION: Poughkeepsie, NY

WORK ARRANGEMENT: Hybrid – candidate will be required to work onsite periodically throughout the assignment

INTERVIEW:ONSITE INTERVIEW REQUIRED

RIGHT TO HIRE: Yes

WORK AUTHORIZATION:USC / GC / H-4 EAD ONLY

IMPORTANT LOCATION REQUIREMENT:

Candidate MUST reside within 1 hour of Poughkeepsie, NY and must be able to attend the onsite interview and periodic onsite work.

Required Experience

• Strong hands-on experience with ServiceNow ITOM
• Expert-level CMDB administration and governance
• ServiceNow Discovery implementation and administration
• Service Mapping
• Common Service Data Model (CSDM)
• Identification & Reconciliation Engine (IRE)
• MID Server administration
• Event Management
• IntegrationHub
• Flow Designer
• REST and SOAP API integrations
• Asset Management integration concepts
• Experience integrating SCCM, Microsoft Intune, Tenable, or similar enterprise tools
• Cloud Discovery experience with AWS and/or Azure
• Data Foundations / Data Manager
• Enterprise CMDB governance experience

Responsibilities

The selected candidate will be responsible for designing, implementing, governing, and optimizing the ServiceNow CMDB environment, including:

• CMDB architecture and governance
• Discovery and data integrations
• Service Mapping and CSDM adoption
• IRE rules and CI reconciliation
• CMDB data quality and health
• Event Management and ITOM automation
• IntegrationHub / Flow Designer automation
• Enterprise monitoring integrations
• Dashboards, KPIs, and reporting
• Technical documentation and knowledge transfer
• Collaboration with ITSM, Infrastructure, Security, Architecture, Application, and Compliance teams

Preferred

• ServiceNow Certified System Administrator (CSA)
• ServiceNow ITOM Implementation Specialist
• ITIL knowledge
• Large enterprise ServiceNow environment experience
• Experience implementing enterprise CMDB governance programs