Role : Google Cloud Network Engineer

Location: Santa Clara, CA(Onsite)

Duration: Contract

Job Summary

 The Subject Matter Expert (Support & Ops) plays a critical role in ensuring the timely resolution of escalations and incidents within the Support & Operations team. By leveraging expertise in Google Cloud Platform (GCP), this position directly impacts customer satisfaction through effective incident management and quality assurance. The role requires active engagement with stakeholders to facilitate communication and ensure adherence to service level agreements (SLAs). (1.) 

Skill Requirements

 1. In-Depth Knowledge of Google Cloud Platform (Gcp) And Its Support Operations

 2. Strong Analytical Skills with Experience in Incident Management and Resolution

 3. Excellent Communication and Interpersonal Skills for Effective Stakeholder Engagement

 4. Proficiency In Preparing Documentation and Sops for Operational Processes

 5. Ability To Mentor And Guide Team Members in A Collaborative Environment