Title: Power Platform Engineer

Location: Torrence, CA; Hybrid 3 days onsite

Duration - 6+ months

Visa- USC, H1, H4

JOB DESCRIPTION:       

Need CA LOCAL CANDIDATES ONLY

Wipro is seeking a skilled Power Platform Support Engineer to provide end-to-end support for Microsoft Power Platform solutions, including Power Apps, Power Automate (cloud flows and desktop RPA bots), Power Virtual Agents (chatbots), and SharePoint Online. This role ensures the reliable operation, governance, and continuous improvement of our Power Platform ecosystem while serving as a primary point of contact for user inquiries and operational support.

Key Responsibilities

Incident Management & Troubleshooting

• Diagnose and resolve incidents for apps, flows, RPA bots, and chatbots promptly.
• Handle approximately 18 incidents per month, with the volume expected to grow.
• Escalate complex issues to Microsoft Support when required and manage support requests effectively.

Provisioning & Access Management

• Process ~10 monthly requests for environment, app provisioning, and user access management (e.g., adding users to Dataverse or Power Platform environments).
• Manage Dataverse capacity, provision new instances, and enforce user access controls.

Bot & Automation Oversight

• Monitor and maintain ~15 Power Automate Desktop RPA bots on virtual desktops, ensuring reliable scheduling, runtime execution, and issue resolution.
• Support minor enhancements and configuration changes to existing bots, flows, and apps.

Environment & Governance Administration

• Administer Power Platform environments and enforce governance policies, including monitoring usage, maintaining DLP policies, and upkeeping the Center of Excellence (COE) Dashboard.
• Ensure compliance with organizational standards and best practices for security, data management, and platform usage.

Power Virtual Agents (Chatbots) Support

• Monitor chatbot health, publish updates, troubleshoot issues, and maintain reliable operation of virtual agents.

User Support & Guidance

• Serve as the dedicated point of contact for all Power Platform queries.
• Provide best-practice guidance to users and recommend improvements to processes, apps, and automation workflows.

Service & Support Model

• Operate under a support model aligned with Microsoft 365 SLAs, ensuring timely responses and resolution of incidents.
• Collaborate closely with another dedicated Power Platform Support Engineer to provide coverage, continuity, and consistent operational support.