Role: Remedy Developer
Location: Remote
Duration: 6+ Months
Key Responsibilities:
• Design, develop, and implement Remedy applications. For this
environment, it will be working within a contact center environment
where Remedy has been utilized and heavily customized.
• Collaborate with business stakeholders and IT teams to gather and
document requirements for new features and enhancements.
• Customize Remedy applications using scripting, workflows, and UI
policies to meet specific business needs.
• Develop integrations between Remedy and other systems using REST/SOAP
APIs, scripts, and middleware.
• Perform unit testing and support user acceptance testing (UAT) to
ensure solutions meet the quality standards.
• Create and maintain technical documentation for Remedy solutions,
including design specs, workflows, and data models.
• Provide technical support and troubleshoot issues within the Remedy
platform.
• Stay current with Remedy updates, new features, and best practices.
Required Skills & Experience:
• Proficient in writing PL SQL functions, stored procedures, and
performance tuning.
• Experience working with Linux.
• Comfortable writing shell scripts.
• Experienced in Python scripting.
• Experience with Oracle database.
• Proven experience as a Remedy Developer (4+ years) with hands-on
experience.
• Strong knowledge of Remedy development including Business Rules,
Script Includes, Client Scripts, UI Actions, Scheduled Jobs, Import
Sets, Transform Maps, and Web Services.
• Experience with Remedy integrations using REST, SOAP, and other
relevant methods.
• Proficient in JavaScript, HTML, CSS, and other web technologies
related to Remedy development.
• Familiarity with Remedy upgrade process and the ability to handle
post-upgrade issues.
• Basic knowledge of database management and SQL for data queries
• Strong problem-solving skills and the ability to work independently or
in a team environment.