Title: Sr. Project Release Manager

Location: Providence, Rhode Island - Locals and nearby area only! 

Visa: GC/USC only

The RI Bridges release manager is responsible for overseeing and managing all RI Bridges business and IT

release readiness processes for the RI Bridges system. This role involves coordinating across all RI

Bridges related State agencies (business and IT) and managing interactions with all vendors involved in

the development, testing, and deployment of application releases. The release manager must

demonstrate strong project management, leadership and communication skills, knowledge of health

and human services programs, and the ability to manage enterprise-wide, complex, business critical

systems in a production environment. Responsibilities include:

• Ownership of all RI Bridges business and IT release readiness processes, specifically the vendor

delivery of release planning services, including but not limited to:

o Monitoring vendor adherence to the schedule, highlighting risks/issues and creating

mitigation plans to avoid schedule delays

o Verifying that the Release Runway tracks all planned hardware and software release

activities in addition to application enhancements

o Ensuring that any release scope changes are managed through the appropriate change

control process, including obtaining necessary approvals

o Monitoring User Acceptance Testing (UAT) progress and supporting the UAT Lead

o Ensuring that the operational considerations associated with each Release are assessed

so business operations are prepared to accept system changes including related data

fixes, changes to operational processes, retirement of workarounds, and any required

training, documentation, and change management activities

• Ownership of RI Bridges Release Planning Committee (RPC), which maintains the RI Bridges

application release runway (release calendar) as well as deployment planning and execution:

o Oversight and coordination of release readiness activities including application release

checklists (system integration vendor), deployment playbooks (system integration

vendor), and deployment timelines (system integration vendor)

o Oversight and coordination of post-release validations (State agency teams), hyper-care

activities (system integration vendor), and release closure activities

o Serving as the primary State representative for the weekly Agency Validation

Management Meeting

• RI Bridges lead and facilitator for application release executive go/no-go decision meetings

attended by State agency executives

• Within the Project Management Review (PMR) board, responsible for prioritizing and assigning

scope to application release windows

• Collaborating with State CSDL team on RI Bridges Operational Readiness Review (ORR) to

prepare business operations units for upcoming application fixes and enhancements, including

the collection and distribution of release materials to key stakeholders

• Supporting the RI Bridges EPMO Lead and the IT Contract and Program Chief in long term

strategic planning, ongoing process improvements, and resource planning as it pertains to

release management processes

• Participating in key Project Governance Meetings to monitor, identify, and escalate release-

related issues, including but not limited to the Production Operations Daily Standup, Project

Management Review, Technical Change Control Board, Data Review Board, and the Center of

Project Excellence

• Responsible for reporting Release status, risks and decisions to the Executive Committee, the

Monthly Infrastructure M&O Review Meeting, and for providing clarifications during the

Steering Committee, as needed

• Providing 24X7 production on-call support for Severity 1 & 2 level Issue Management, including

notification and periodic status updates

• Serving as the deployment approval point-of-contact for Off Cycle Releases, Reference Table

updates, JSP/XML/PS File/Property File deployments, and Data Fix execution approvals during

business hours

• Proficiency in JIRA and with Microsoft products, including SharePoint, Word, PowerPoint, Excel,

and Outlook