Role: Salesforce Technical Project Manager (SCV)

Experience: 8–10+ Years 

Key Responsibilities:

• Manage end-to-end Salesforce project lifecycle (initiation to delivery)
• Define scope, timelines, milestones, and ensure timely delivery
• Act as the primary interface between business stakeholders and technical teams
• Lead Agile ceremonies (sprint planning, stand-ups, retrospectives)
• Coordinate cross-functional teams (Developers, QA, Architects, Admins)
• Track project progress and provide regular status updates
• Oversee UAT, release management, and deployment cycles
• Ensure adherence to Salesforce best practices, governance, and quality standards
• Drive DevOps and CI/CD practices
• Maintain solution and process documentation

Required Skills:

• Strong expertise in Salesforce Service Cloud & Service Cloud Voice (SCV)
• Proven experience in Salesforce implementation and delivery
• Hands-on experience with Agile/Scrum methodologies
• Proficiency in tools like Jira, Azure DevOps, or MS Project
• Strong stakeholder management, leadership, and communication skills
• Excellent planning, risk management, and problem-solving abilities