Position      :                    Pega Architect/Lead

Location     :                    Hybrid || Washington DC

Duration    :                     6 Months

Visa Status :                     EAD H4, GC, GC-EAD, US Citizen

End Client:- Charter Communication

Job Description:

• Relocation Open
• PEGA Lead UI Architect / Decisioning Lead

Role Overview

• Lead UI architecture and design for enterprise-scale PEGA applications supporting customer service and operations platforms within a telecommunications environment.
• Play a key role in UI modernization and digital transformation initiatives focused on customer experience.

Key Responsibilities

• Lead UI architecture and design using PEGA Cosmos and UI-Kit, ensuring scalable, responsive, and accessible user experiences
• Define and enforce UI design standards and best practices across CSR desktops, web, and self-service portals
• Partner with product owners, UX designers, and business stakeholders to translate complex telecom workflows into intuitive PEGA UIs
• Architect reusable UI components, case views, and templates to improve maintainability and delivery speed
• Optimize UI performance using best practices in PEGA UI rules, section reuse, and declarative UI
• Integrate PEGA UI with external systems via REST services and mashups
• Ensure compliance with WCAG accessibility and enterprise branding standards
• Mentor development teams and perform UI/design reviews
• Collaborate with QA and release teams to resolve UI defects and support production deployments
• Support UI modernization and Cosmos migration initiatives

Required Skills & Experience

• 3–4+ years of overall IT experience
• Strong hands-on experience with PEGA CDH (Customer Decision Hub)
• PEGA CSSA or LSA certification required
• Experience with:
• NBA Strategy Framework
• Next Best Action Designer
• Data Flows
• Adaptive Decisioning
• Predictive Models
• Arbitration Rules
• Interaction History
• Decisioning strategy design across Web, Call Center, and Retail channels
• Hands-on experience with PEGA Cloud 24.x+ (PEGA 8.x a plus)
• Strong understanding of 1:1 personalization and offer arbitration
• Knowledge of REST, Kafka, microservices, and DevOps pipelines
• Excellent communication and leadership skills