Role: Scrum Master

Location: Charlotte,NC

JOB DESCRIPTION:

"Onshore Scrum Master / PMO Coordinator (C1 to C2 level) to support program leadership in driving day-to-day project execution, stakeholder coordination, and governance activities. This role will act as a key operational delegate, ensuring seamless tracking, reporting, and communication across multiple workstreams.

The individual will work closely with senior stakeholders and offshore teams, helping establish a lean onshore PMO-like structure to enable efficient delivery and governance.

Key Responsibilities

Program Coordination & Execution Support

Track and manage day-to-day tactical action items arising from leadership discussions with internal and external stakeholders

Ensure timely follow-ups, closures, and escalations where necessary

Stakeholder & Delivery Coordination

Engage with HLT LOB DCMS Champions (CLT) and track delivery-specific action items across assigned Pods

Collaborate with onshore/offshore teams to ensure alignment and execution

Governance & Reporting

Prepare, draft, and circulate meeting minutes (MoMs) with clear action tracking

Monitor and report on hard-gate compliance across programs and delivery streams

JIRA & Issue Tracking

Track and report TCI JIRA gaps, defects, and errors

Coordinate with PMO and delivery teams to ensure transparency and remediation tracking

PMO Support & Operational Management

Support ongoing PMO activities including status reporting, tracking dashboards, and governance cadence

Assist in building and managing a lightweight onshore PMO structure aligned with program needs

PTX & Cross-functional Support

Drive PTX-related coordination, communication, and tracking activities

Provide operational support to leadership (including coordination with key stakeholders such as Justin Peterson)

Required Skills & Experience

Core Skills

Strong experience as a Scrum Master / Project Coordinator / PMO Analyst

Hands-on experience with Agile (Scrum/Kanban) and Waterfall methodologies

Expertise in JIRA, Confluence, and project tracking tools

Strong experience in status reporting, governance, and compliance tracking

Stakeholder Management

Excellent communication and coordination skills

Proven experience working with senior leadership and global teams (onshore/offshore model)

Ability to drive meetings, follow-ups, and escalations effectively

Operational Excellence

Strong attention to detail in tracking, reporting, and documentation

Ability to manage multiple workstreams and priorities simultaneously

Problem-solving mindset with proactive follow-through"