Job Title: Technical Lead – ServiceNow

Location: Great Neck /Brooklyn NY - 5 days Onsite

Job Summary:

MUST HAVE MODULE

o Field Service Management (FSM) is enough

We are looking for an experienced Technical Lead – ServiceNow to provide technical leadership across complex ServiceNow implementations and enhancements. The ideal candidate will have deep hands-on experience with the ServiceNow platform and proven expertise delivering solutions across multiple modules, including Core, Workplace Service Delivery, Enterprise Asset Management, Field Service Management, Source-to-Pay Operations, and GRC. This role requires strong technical acumen, architectural thinking, and the ability to mentor teams while partnering closely with business and project leadership.

Key Responsibilities

• Serve as the technical lead for ServiceNow projects, guiding solution design, development, and implementation.

• Own technical architecture and ensure scalable, secure, and high-performing ServiceNow solutions.

• Lead hands-on development and configuration across:

o ServiceNow Core Platform

o Enterprise Asset Management (EAM)

o Field Service Management (FSM)

o Source-to-Pay Operations

o Governance, Risk, and Compliance (GRC)

• Translate business requirements into technical designs, user stories, and implementation plans.

• Define and enforce ServiceNow best practices, coding standards, and platform governance.

• Design and implement integrations using REST/SOAP APIs, MID Server, and third-party systems.

• Conduct technical reviews, code reviews, and performance optimization.

• Collaborate with Project Managers, Architects, Business Analysts, and stakeholders to ensure successful delivery.

• Mentor and guide ServiceNow developers and junior engineers.

• Support UAT, deployment, and post-production stabilization.

• Stay current with ServiceNow releases and recommend platform improvements and innovations.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent experience).

• 10+ years of ServiceNow experience, with hands-on technical leadership on enterprise-scale projects.

• Strong experience across multiple ServiceNow modules, including Core, WSD, EAM, FSM, Source-to-Pay, and GRC.

• Deep understanding of ServiceNow architecture, CMDB, workflows, Flow Designer, scripting (JavaScript), and security model.

• Experience with ServiceNow integrations and data migration.

• Strong experience working in Agile/Scrum environments.

• Excellent problem-solving, communication, and leadership skills.