Position : CMDB Developer

Location: New York, NY

Duration: 12 months contract

Experience Required: 10+ Years

Visa: Any

DESCRIPTION

• Evaluating and gathering current BMC Remedy/Helix CMDB current practices and processes for current BAU work as well as NextGen related work
• Reviewing Incident management, service request management, change management, configuration management and other ITIL process areas for current BAU work as well as NextGen related work
• Reviewing Lifecycle tools such as Discovery, ADDM, Netscout, SCCM, and CMDB related tools and or products
• Troubleshooting and auditing of Incident, Release, Change and Lifecycle Management processes
• Identifying and ensuring critical Configuration Items (CI) for current state and NextGen are properly accounted for and documented in the CMDB
• Identifying, adding, modifying, and removing CIs via automation/remedy workflow
• Reconciliation and validation of CI relationships for current BAU work as well as NextGen related work
• Auditing configuration records and dependency information for current BAU work as well as NextGen related work
• Determining areas for optimization and best practices for current BAU work as well as NextGen related work
• Examining and recommending enhancements and potential tool-sets for Incident, Change, Service Requests, Release and Lifecycle control procedures
• Provide applicable documentation, workflows, diagrams, etc

REQUIREMENTS

• Minimum 10 years of experience in BMC Remedy ARS, CMDB, ITSM, SLM, SRM development, customization, administration and support
• Remedy ARS, CMDB, ITSM installation and configuration experience in version 18.x and up
• Remedy integration experience with other tools like ADDM, Netcool/ScienceLogic, Active Directory
• Remedy smart reporting experience