Role name:EngineerRole Description:Key responsibilities:? Collaborate with process designers to identify procedure and knowledge needs? Create procedures to ensure consistently executed control and process operations? Create knowledge articles to support process end users adoption? Assess previously published materials, updating as needed ? Maintain documentation standards for procedures, articles, and other reference documents? Support learning team in development of training materials ? Perform other duties as assignedCompetencies:RemedyExperience (Years):4-6Essential Skills:Required Skills:?

Minimum of 5 years of experience as a writing procedures ? I

TIL v3 Foundation Certification?

Experience writing knowledge articles or learning materials for users of ServiceNow or a comparable ITSM platform such as Remedy?

Experience performing work as a part of an agile/scrum team using Jira for work trackingDesired skills:? Self-starter with ability to handle multiple assignments simultaneously? Experience in process and procedure design for IT Asset, Configuration, Incident, Problem, Change, Knowledge, or Request Management? Proven ability to quickly learn and understand complex subject matter? Experience in writing documentation for various audiences? Superb written communication skills, with a keen eye for detail

Desirable Skills:Required Skills:? Minimum of 5 years of experience as a writing procedures ? ITIL v3 Foundation Certification? Experience writing knowledge articles or learning materials for users of ServiceNow or a comparable ITSM platform such as Remedy? Experience performing work as a part of an agile/scrum team using Jira for work trackingDesired skills:? Self-starter with ability to handle multiple assignments simultaneously? Experience in process and procedure design for IT Asset, Configuration, Incident, Problem, Change, Knowledge, or Request Management? Proven ability to quickly learn and understand complex subject matter? Experience in writing documentation for various audiences? Superb written communication skills, with a keen eye for detail  Keywords:ITIL, ITSM