Job Title: ServiceNow FSO Developer

Location: Stamford, CT / Southington, CT / Jericho, Long Island (Hybrid Onsite – Willing to Relocate Within 1 Week)

Duration: 6 Months

Req ID: GBaMS 10294184

MSP Owner: Kelly Gosciminski

Job Description:

We are seeking an experienced ServiceNow FSO Developer with strong expertise in Financial Services Operations (FSO) and Customer Service Management (CSM). The ideal candidate will have 6–10 years of hands-on experience developing and implementing ServiceNow solutions, particularly within the Banking and Insurance domains.

Key Responsibilities:

• Design, develop, and implement ServiceNow FSO and CSM solutions using the Financial Services Data Model.
• Configure and customize modules, workflows, and business rules in ServiceNow.
• Develop scripts, integrations, and REST/SOAP APIs to support platform functionality.
• Lead workshops, gather requirements, and translate business needs into technical solutions.
• Collaborate in Agile teams, supporting sprint planning, demos, and testing activities.
• Ensure best practices in architecture, configuration, and performance optimization.

Required Skills:

• 6–10 years of ServiceNow experience; 2+ years in FSO projects.
• Strong expertise with JavaScript, HTML, CSS, XML, REST/SOAP.
• Proven experience in solution design, configuration, and customization.
• Deep understanding of CSDM, CMDB, and ITIL frameworks.
• Strong analytical and problem-solving abilities.