Job Title: AI Engineer

Location: Hartford, CT (local candidates only)

Job Description

Experience: 10+ Years

We are looking for an exceptionally skilled and driven Conversational AI Engineer. The ideal candidate will have a solid background in constructing robust and scalable software, leading a scrum team as technical leader, delivery items, coaching and mentoring team members, specifically within the realms of voice and chat bots. Candidates should also have a track record demonstrating product-orientation, business acumen, and solid development methodologies.

As a Senior Software Engineer at CVS Health, you'll play a crucial role in building and delivering high-quality software that enhances customer experiences. You’ll be involved in all phases of software engineering, from requirements to deployment methodologies. Collaboration is key, as you'll work closely with cross-functional teams to deliver integrated solutions that meet the evolving needs of our business.

If you are passionate about conversational AI and have a proven track record of leading successful engineering teams in a fast-paced environment, we would love to hear from you.

Core Technical Skills:

• Ability to design and develop AI conversations with responses coming from outside APIs via cloud function or integration with other systems
• Applying clean coding skills and best practices
• Collaborating with user interface designers and backend application integration teams to understand the mechanisms through which the conversational AI solution will be used and where it embeds in built interfaces
• Collaborating with teams and other developers to design, develop, test, deploy and maintain a chatbot
• Troubleshoot bot, debug, and deploy chatbots on various channels (voice/chat)
• Leveraging AI, NLP technologies and cognitive machine learning to develop chatbot applications
• Bridge the chatbot solutions with multiple platforms
• Enhancing user effectiveness of the conversational agents with the help of advanced technologies
• Continuously develop knowledge of emerging technologies and analytics techniques and support the pursuit of business development opportunities
• Tuning and enhancing Speech to Text models

Required Qualifications

• 5+ years of experience with designing and building software engineering solutions in cloud environments
• 5+ years of experience in one or more software languages, such as Python, Java, C#, JavaScript, SQL, etc.
• 5+ years of experience with APIs, microservices, and modern software patterns
• 2+ years of experience as a technical team leader

Preferred Qualifications

• Strong communication skills, capable of effectively articulating technical and strategic concepts to multiple stakeholders.
• Hands-on experience with Large Language Models (LLM) and their practical applications in conversational AI.
• Experience developing and supporting voice and text chatbots.
• Advanced degree (Master or PhD) in Computer Science, Engineering, AI, or a related field.