Job Title: Oracle Field Service Cloud (OFSC) Lead / Architect

100% Remote

Role Overview

·        We are seeking a highly experienced Oracle Field Service Cloud (OFSC) Lead / Architect with 10+ years of IT experience to lead the design, implementation, and optimization of enterprise field service solutions.

·        The ideal candidate will have deep expertise in field service operations, workforce management, routing optimization, and system integrations, and will play a key role in delivering scalable and high-performance OFSC implementations.

Key Responsibilities

Solution Design & Architecture

·        Lead end-to-end solution architecture and implementation of Oracle Field Service Cloud.

·        Design scalable field service management solutions aligned with business objectives.

·        Define best practices, architecture standards, and governance for OFSC implementations.

Functional & Technical Implementation

·        Gather and translate business requirements into OFSC configurations and technical solutions.

·        Configure OFSC components including:

·        Work zones

·        Routing and routing profiles

·        Capacity management

·        Activity types and resource types

·        Mobility and mobile workflows

·        Design capacity planning and route optimization strategies for field operations.

Integration & Middleware

·        Design and implement integrations between OFSC and enterprise systems such as:

·        Oracle E-Business Suite

·        Oracle Fusion Cloud Applications

·        Salesforce

·        Build and support integrations using REST APIs, SOAP services, and middleware platforms such as Oracle Integration Cloud.

Delivery & Project Leadership

·        Lead implementation projects and coordinate with business, technical, and integration teams.

·        Drive solution design workshops and architecture discussions with stakeholders.

·        Provide technical leadership and mentoring to development teams.

Testing & Deployment

·        Support data migration, system integration testing (SIT), user acceptance testing (UAT), and go-live activities.

·        Ensure performance optimization, scalability, and system stability.

Support & Optimization

·        Provide post-production support and continuous improvements.

·        Identify opportunities to optimize routing, technician utilization, and operational efficiency.

Required Skills & Experience

·        10+ years of IT experience with strong exposure to enterprise applications.

·        5+ years of hands-on experience in Oracle Field Service Cloud (OFSC).

·        Strong expertise in:

·        Routing and capacity planning

·        Work zones and resources

·        Activity lifecycle management

·        Mobility and mobile workforce solutions

·        Experience working with OFSC APIs and integration frameworks.

·        Knowledge of REST/SOAP services, JSON, and XML.

·        Experience integrating OFSC with ERP, CRM, and middleware platforms.

·        Strong problem-solving, analytical, and communication skills.

Preferred Qualifications

·        Experience with large-scale enterprise OFSC implementations.

·        Experience integrating OFSC with Oracle ERP / CRM platforms.

·        Oracle certifications related to Oracle Field Service Cloud.