Title: Senior ServiceNow ITIL Developer / Change Management Consultant

Location: Stamford, CT / Remote

Job Summary:

Seeking an innovative and experienced Senior ServiceNow ITIL Developer with strong expertise in ServiceNow ITSM lifecycle management including Incident, Problem, and Change Management. The ideal candidate will architect, develop, test, and deploy scalable ServiceNow solutions, automate workflows, integrate external enterprise systems, and drive operational excellence aligned with ITIL standards. ITIL Foundation Certification is mandatory.

Key Responsibilities:

Architect, develop, test, and deploy ServiceNow solutions covering core ITSM modules including Incident, Problem, Change, and Asset Management

Translate business challenges into scalable digital workflows aligned with ITIL best practices

Develop and maintain UI Policies, Client Scripts, Script Includes, and Business Rules

Automate enterprise IT processes using Flow Designer and legacy Workflow tools

Build REST APIs and Scripted REST APIs for integrations with external enterprise systems and data providers

Ensure seamless data flow for decision-making, compliance reporting, and real-time monitoring

Design and manage custom Workspaces and user-centric ServiceNow interfaces

Develop performance analytics dashboards and reporting solutions

Support platform upgrades, enhancements, and release management

Collaborate with business stakeholders, IT teams, and Agile delivery squads

Provide troubleshooting, root cause analysis, and production support for ServiceNow platform issues

Drive operational improvements and process optimization initiatives

Required Skills & Experience:

6–10 years of hands-on ServiceNow Development experience

Strong experience with ServiceNow ITSM modules

Hands-on expertise in Incident Management, Problem Management, Change Management, and Asset Management

Strong proficiency in JavaScript and ServiceNow scripting

Experience developing UI Policies, Client Scripts, Script Includes, Business Rules

Hands-on experience with Flow Designer and legacy Workflow modules

Strong experience with REST API development and Scripted REST APIs

Experience building custom Workspaces in ServiceNow

Strong knowledge of Performance Analytics dashboards and reporting

Strong troubleshooting, analytical, and problem-solving skills

Excellent communication and stakeholder management skills

Experience working in Agile environments

Preferred Skills:

Experience with CMDB / Discovery / Service Catalog

Knowledge of sustainability reporting or governance platforms

ServiceNow CSA / CAD certifications preferred

Experience in enterprise integrations and automation frameworks

Knowledge of HRSD / SecOps / ITOM modules is a plus