POSITION : Sr. Service Now Software Engineer (SNow)

LOCATION : 4 Days Onsite (Mon-Thur) 3750 Atherton Road, Rocklin, CA 95765

VISA : USC H4 EAD GC EAD 

REQUIRED SKILLS            

•            2+ years working in the ITSM or IT services/consulting industry preferred

•            2+ years coding Service Now features or similar platforms preferred

•            Experience with ITIL Foundation level and other frameworks such as COBIT, IT4IT beneficial

•            Experience with Web Services, API’s, Database-level integrations/ETL

•            Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.) and working a SaaS environment

•            Experience in driving design and strategy around tools

•            Knowledge of technical components such as LDAP, VPN, SSL, and other technologies

•            Must be fluent in English, both written and spoken

•            Degree or equivalent, preferably in Information Technology and proven experience in technical development roles

•            ServiceNow Development

•            Familiar with CMDB

•            Strong in IMDB

•            ITOM nice to have

Not just off the shelf knowledge, need manipulation, thought leadership, etc. actual applied knowledge, need to modify configurations, set table structures within SNOW

•            Operational support

•            Prioritize stories and projects

•            CMDB and ITOM of discovery and service mapping

•            Automation – workflow editor and designer

•            Primarily Service Now but also handle Slack and MIR3

•            Currently running AI help through SNOW – but there is more data that they want to start exploring

•            ITMS modules, change management,

•            Integration? – future yes, with JIRA, more of a roadmap item

•            Maintaining for now – Use Morpheus for build automation and integration

•            Responsible for turning product requirements into designs

•            Developing implementation plans

•            Developing integrations and automated initiatives for both On-cloud and On-premise platforms.

•            Responsible for the development of the service management framework, workflows, event management workflows, and business application workflows as well as integrations and tools capabilities.

•            You will be at the forefront of IT Operations transformation, delivering cost savings, productivity gains, and user experience improvements. We are looking for a talented, driven, energetic individual to help accelerate our efforts, deepen team skills and be an integral part of our solutions-centric culture.