Title: ServiceNow ITOM Lead

Duration: 12 months

Location: Dallas, Texas / On-site 50% of the time

Visa: USC/GC 

Need Healthcare client experience

LinkedIn should be old at least 3 yrs. with good connections and photo on LinkedIn, DL and Visa are mandatory.

Role Overview

We are seeking a senior-level ServiceNow ITOM professional / Service Mapping Lead to serve as a technical lead for a major ServiceNow ITOM and Service Mapping initiative. This role will be heavily focused on Service Mapping, CMDB, Event Management, and Asset Management (HAM & SAM), with responsibility for leading large-scale mapping efforts and driving an upcoming Event Management project scheduled to begin in June.

This is a hands-on leadership role for someone who can jump in immediately, understand the environment, and own delivery across complex ServiceNow ITOM initiatives.

Required Skills & Experience

• Strong ServiceNow ITOM background with demonstrated hands-on experience
• Deep expertise in: 
• Service Mapping (heavy emphasis)
• CMDB
• CSDM
• Event Management
• HAM and SAM
• Experience supporting large, complex enterprise environments
• Strong understanding of how applications are architected and how infrastructure supports end-to-end services
• Ability to lead, execute, and manage multiple initiatives concurrently
• Comfortable working in a fast-moving, delivery-focused environment