Role: Senior Business Analyst (with Housing Experience)

Location: New York, NY

Hybrid- Need locals only

MOI- Skype +F2F 

Key Responsibilities

Serve as the company's subject matter authority on affordable housing, supportive housing, and homeless placement processes.

Advise on program rules, regulatory compliance, and interagency referral procedures to ensure system accuracy.

Translate housing program workflows into business requirements and user stories for the IT team.

Partner with project managers, business analysts, and developers to validate functional design and implementation.

Provide expertise on tenant eligibility, unit assignment, referral prioritization, leasing workflows, and re-rental processes.

Ensure housing policy and programmatic nuances are represented correctly in system integrations with external partners (e.g., HRA, DHS, Housing Connect).

Review test cases, system prototypes, and final deliverables to confirm alignment with housing program needs.

Act as liaison with the company's program staff and external agency stakeholders to support smooth adoption of the system.

Qualifications

Extensive knowledge of NYC affordable housing and supportive housing programs, including referral and placement processes.

Minimum of 5–7 years’ experience in housing policy, homeless services, or affordable housing program administration.

Demonstrated experience working with case management or housing placement systems is preferred.

Strong ability to interpret and apply regulatory requirements in operational and technical contexts.

Excellent communication skills to collaborate with program staff, IT teams, and external partners.

Prior experience advising on business requirements for technology projects in a government or non-profit setting a plus.

Skills & Competencies

Policy & Regulatory Expertise: Deep understanding of housing regulations, tenant eligibility, and interagency placement workflows.

Analytical Thinking: Ability to assess current practices and translate them into system requirements.

Communication & Collaboration: Strong facilitation skills with both technical and non-technical stakeholders.

Problem-Solving: Skilled in identifying process gaps and recommending practical solutions.

Detail Orientation: Ensures housing-specific nuances are fully incorporated into the system design.