Job Title :: Sr Quadient Inspire Engineer

Location :: Alpharetta, GA (100% Remote)

Visa :: USC /GC

Must Have:

• LinkedIn with a picture
• Quadient Inspire Certifications in the following modules: 
• 5+ years of professional IT or software engineering experience

o Inspire Designer 

o Inspire Scalar 

o Inspire Interactive

• 3+ years of hands-on Quadient Inspire experience in a production enterprise environment
• Great communication skills

Position Overview 

We are seeking a Senior Quadient Inspire Engineer with a strong IT and software engineering background to join our Customer Communications Management (CCM) team. This role focuses on customer communication generation, not just document creation. 

The candidate has deep, hands-on experience using the Quadient Inspire platform to generate and orchestrate multi-channel customer communications, including documents, emails, reports, and other outbound customer-facing outputs. This role supports high-volume, enterprise communications and requires experience delivering compliant, accessible, and production-grade outputs across multiple formats.

Key Responsibilities

• Architect, design, develop, and maintain enterprise-scale customer communication solutions using the Quadient Inspire platform 
• Build and support multi-channel customer communications, including: 
• Printed and digital documents
• Customer emails
• Reports and other system-generated outputs
• Generate and support outputs in multiple industry-standard formats, including: PDF and AFP
• Ensure all customer communications meet ADA accessibility and compliance requirements
• Implement data-driven, reusable communication components using Quadient Inspire modules: 
• Inspire Designer
• Inspire Automation / Scalar
• Inspire Interactive
• Content Manager
• Approve Workflow
• Integrate Quadient Inspire with upstream and downstream systems using REST and SOAP APIs
• Partner with business and IT stakeholders to define communication requirements, delivery channels, and compliance needs
• Troubleshoot and resolve production issues related to data, formatting, rendering, accessibility, and performance 
• Ensure customer communications comply with security, audit, regulatory, and quality standards 
• Participate in SDLC activities including design reviews, testing, releases, and documentation 

Required Qualifications (Must Have) 

Quadient Inspire Certifications in the following modules: 

o Inspire Designer 

o Inspire Scalar 

o Inspire Interactive

• 5+ years of professional IT or software engineering experience
• 3+ years of hands-on Quadient Inspire experience in a production enterprise environment
• Proven experience building end-to-end document generation solutions, not just templates
• Strong understanding of data-driven document composition
• Solid programming experience in one or more of the following: Groovy Script, Java Script, Python.
• Experience working within enterprise IT environments with formal SDLC, QA, and release processes 

Required Education

• Bachelors degree in Information Technology, Computer Science, Engineering, or a related technical field
• Equivalent combination of education and relevant experience may be considered only if Quadient Inspire expertise is strong 

Preferred / Strongly Desired Qualifications

• Experience supporting high-volume, customer-facing communications
• Experience with Customer Communications Management (CCM) platforms in regulated industries (insurance, healthcare, financial services)
• Experience with API-based integrations (REST and SOAP)
• Experience ensuring accessibility and compliance of customer communications (ADA, WCAG)
• Experience supporting multi-channel output strategies (print, email, digital delivery)
• SQL skills with experience querying and validating data from relational databases