Role: Data Analyst

Location: Plano, TX (Onsite)

Duration: 12 months

Only local to Plano/dallas, tx 

Exp- 0-5 Years

Data Analyst – Service Engagement & Operations

• Act as an operational interface between customers, internal teams, and vendors in a telecommunications environment

• Bring 0–2 years of experience with strong communication and data analysis skills, or 2–4 years of experience in the telecommunications industry

• Support end to end customer engagement and service delivery across the service lifecycle

• Serve as a primary point of contact for customers during provisioning, migration, and decommissioning activities

• Conduct daily customer interactions (calls, emails, and other channels) to provide status updates and dispositions

• Submit, monitor, and track service orders, migrations, and disconnections in customer systems

• Coordinate with internal teams, vendors, and technical stakeholders to resolve order, provisioning, and service issues

• Monitor post provisioning and decommissioning activities to ensure smooth customer transitions

• Respond to customer inquiries and tickets, troubleshoot issues, and provide timely resolutions during transition and hyper care periods

• Identify risks, delays, and service gaps, and escalate issues through defined escalation paths

• Maintain accurate documentation of customer interactions, orders, issues, and resolutions

• Prepare status reports, trackers, and updates related to fulfillment progress and service health

• Conduct post cutover follow ups to assess customer satisfaction after migration from legacy to target services

• Track and report customer satisfaction (CSAT) metrics and highlight trends and improvement opportunities

• Ensure activities comply with customer requirements, organizational standards, and service level objectives

• Demonstrate strong verbal and written communication with a customer focused mindset

• Manage multiple tasks and priorities effectively in a fast paced operational environment

• Collaborate effectively with cross functional and technical teams