Title: Oracle HCM Performance Management Consultant

Location: 100% Remote

Duration: 6-12 Months

Visa: No H1b/OPT

Please specify any qualifications necessary for this position:      

• Minimum of 1 year of experience supporting or administering HRIS or HCM systems; Oracle HCM experience preferred.
• Experience working in an administrative, operational, or support oriented role within HR, HRIS, or a professional services environment is a plus.
• Strong proficiency in Microsoft Office, particularly Excel; comfort with web based systems.
• Familiarity with HR reporting tools such as OTBI and BI Publisher preferred.
• Strong organizational skills with the ability to manage multiple requests, prioritize work, and meet deadlines.

Job Summary

• The HRIS Associate, People & Culture provides day to day administrative and operational support for the U.S. firm’s Oracle Cloud Human Capital Management (HCM) platform, specific to Performance Management. This role focuses on responding to user inquiries, managing support requests, maintaining system documentation, and supporting recurring HRIS operations, and ensuring HR technology processes run smoothly and consistently.
• The role partners closely with HR stakeholders, HRIS team members, and employees to ensure reliable service delivery, clear communication, and effective use of HR systems.
• This position is well suited for someone who is detail oriented, service focused, and comfortable supporting HR technology in a fast paced environment with changing priorities.
• Confirm Project/Engagement Deliverables           

Administrative & End User Support

• Serve as a first point of contact for HRIS support, responding to and triaging incoming tickets and requests through the HR Helpdesk.
• Provide day to day administrative support for Oracle HCM modules, including performance, reporting, and managing HR Helpdesk tickets.
• Track, prioritize, document, and escalate issues as appropriate to ensure timely resolution and clear communication with stakeholders.
• Support internal clients by answering functional questions, troubleshooting basic system issues, and guiding users to appropriate resources.
• Coordinate with HRIS team members to support issue resolution and ongoing system operations.
• Documentation & Knowledge Management
• Create, update, and maintain HRIS documentation, including job aids, process guides, FAQs, and end user instructions.
• Assist with documenting business processes, minor system configurations, and operational procedures with a strong attention to detail.
• Contribute to knowledge management repositories to support consistent service delivery and reduce repeat inquiries.