Role: SRE/Triage Engineer

Locations: Plano, TX and Bothell, WA (need local in person Interview)

Duration: 6 months plus

Mode of Interview: In- Person

 Visa: H1-B, Citizen, GC, GC-EAD, US Citizen

Job Description:

• Monitor production commerce applications to proactively identify issues and ensure high availability.
• Perform first-level triage and validation of production incidents, assessing impact and urgency.
• Analyze and interpret application and infrastructure logs (ELK, Dynatrace, Kubernetes) to isolate and diagnose problems.
• Collaborate closely with development and platform teams to escalate and resolve issues efficiently.
• Maintain observability dashboards and alerts; fine-tune thresholds for optimal signal-to-noise ratio.
• Contribute to root cause analysis (RCA) and post-incident reviews to improve system resiliency.
• Document triage runbooks, known issues, and SOPs for faster recovery cycles.
• Support performance tuning, service availability metrics, and reliability improvement initiatives.

Required Skills and Experience:

• Experience in system reliability, production support, or application monitoring for large-scale enterprise systems.
• Familiarity with microservices and API-driven ecosystems.
• Strong proficiency with ELK Stack, Dynatrace, Kubernetes observability tools.
• Working knowledge of Java-based application architectures and Cassandra database operations.
• Experience with Azure monitoring tools and Kafka monitoring for distributed systems.
• MuleSoft monitoring experience is a valuable optional skill.
• Familiarity with CI/CD pipelines, automated alerting, and reliability testing frameworks.
• Demonstrated experience with production triaging, log analysis, and root cause identification.
• Excellent communication skills and ability to collaborate across teams.