Role: SRE with (Tableau + AuthE External User Access)

Location: NYC/NY/Onsite 

We are seeking an Application Support III professional to provide build-and-run operational ownership for internally built reporting solutions delivered via Tableau, with a core focus on enabling reliable access for non-workforce (external) users through Authentication Everywhere (AuthE). This role blends production support, reliability engineering, incident management, and automation to improve platform stability, reduce operational toil, and enhance end-user experience.

The successful candidate will partner closely with application engineering, infrastructure, and security stakeholders to troubleshoot complex issues across authentication, access/entitlements, and Tableau availability. You will also drive proactive monitoring and operational improvements through tooling, scripting, and runbook development.

What you’ll do

• Leverage firm-approved AI tools (e.g., Claude Sonnet/Opus) to speed analysis of operational signals (alerts/logs/metrics) and to draft runbooks, communications, and RCA artifacts, validating outputs prior to action.
• Apply AI-assisted techniques to enhance operational automation (e.g., alert enrichment, intelligent triage, proposed remediation steps) to improve availability, performance, and mean time to recovery.
• Provide production support and reliability engineering for internally built reporting experiences delivered via Tableau.
• Perform platform health checks (start-of-day, start-of-week, end-of-day as applicable), track issues, and improve health checks through automation to reduce manual effort.
• Implement exception-based monitoring and proactive alerting using logs/metrics/traces, and continuously tune detection to reduce noise and improve signal quality.
• Triage and resolve incidents using structured troubleshooting across application logs, authentication signals, and Tableau platform telemetry; manage incidents through to resolution and document findings.
• Create, maintain, and execute operational runbooks, support procedures, and knowledge articles; ensure production readiness for releases and changes.
• Participate in ITIL processes, including incident, problem, change, and release management; produce RCA documentation and drive corrective and preventive actions.
• Act as a liaison across upstream and downstream dependencies; coordinate escalations to engineering (L3/app dev) and partner teams, and track issues to closure.
• Support performance, stability, and resiliency objectives, including capacity monitoring, scaling considerations, and failover/DR readiness as applicable to the platform.