ServiceNow Architect (GenAI, CMDB Health, ITSM, ITOM)

Job Title: ServiceNow Architect (GenAI, CMDB Health, ITSM, ITOM)

Location: San Jose , CA ( 4 days onsite ) 

Job Type: 12 Months Contract

C2C

Job Summary: We are seeking an experienced ServiceNow Architect with expertise in GenAI, CMDB health, ITSM, and ITOM to design, implement, and optimize ServiceNow solutions. The ideal candidate will have a deep understanding of ServiceNow architecture, best practices, and a proven track record in delivering scalable solutions that enhance IT operations and service management.

Key Responsibilities:

• Design and implement ServiceNow solutions with a focus on GenAI capabilities, CMDB health, ITSM, and ITOM.
• Lead architectural discussions and provide strategic recommendations for ServiceNow implementations.
• Ensure CMDB health and integrity, driving best practices for data quality, reconciliation, and compliance.
• Develop and maintain ITSM and ITOM processes, ensuring alignment with business needs and industry standards.
• Collaborate with stakeholders to define requirements, roadmap, and implementation strategies.
• Integrate ServiceNow with other enterprise applications to enhance automation and efficiency.
• Provide governance and oversight for ServiceNow development, configuration, and administration.
• Stay updated with the latest ServiceNow and AI trends to drive innovation and continuous improvement.

Required Skills & Experience:

• 5+ years of experience as a ServiceNow Architect or similar role.
• Hands-on experience with ServiceNow ITSM, ITOM, and CMDB.
• Strong understanding of GenAI integration within ServiceNow.
• Expertise in CMDB health, discovery, and service mapping.
• Knowledge of ServiceNow scripting, workflows, business rules, and automation.
• Experience with integrations using REST/SOAP APIs, MID servers, and third-party tools.
• Excellent problem-solving and communication skills.
• ServiceNow Certified Implementation Specialist (CIS) or Certified Technical Architect (CTA) is a plus.

Preferred Qualifications:

• Experience with AI-driven automation and predictive analytics in ServiceNow.
• Knowledge of cloud platforms and infrastructure automation.