Years of Relevant Experience: 7+ Years

Preferred Education: 4-year college degree or equivalent

Job Description:

We are seeking an experienced Senior Project Manager to lead the full-scale modernization and rewrite of Ohio’s Child Licensing and Quality System (OCLQS). This modernization will improve statewide licensing workflows and enhance Step Up To Quality (SUTQ) program operations, delivering a more efficient, user-friendly, and integrated platform for providers, stakeholders, and families.

This role requires strong leadership in complex technology modernization projects. Experience with Salesforce—whether managing Salesforce-based projects, working with Salesforce development teams, or overseeing integrations—is highly desirable. A PMP certification is strongly preferred.

Key Responsibilities

• Lead the end-to-end rewrite of the OCLQS system, including planning, requirements gathering, development, testing, deployment, and post-launch support.
• Provide strategic direction and oversight for system modernization activities using Salesforce or integrating Salesforce components where appropriate.
• Partner closely with IT, product owners, licensing specialists, SUTQ program staff, business analysts, QA, and external vendors, ensuring alignment throughout the project lifecycle.
• Develop and maintain project plans, budgets, schedules, risk logs, and communication deliverables.
• Facilitate stakeholder input from licensing staff, SUTQ administrators, child care providers, technical teams, and leadership.
• Ensure compliance with state policies, data security standards, and federal reporting requirements.
• Lead change management planning, system testing strategies, and statewide implementation activities.
• Champion user-centered design and continuous improvement to enhance provider experience and reduce administrative burden.
• Provide clear, concise executive reporting to department leadership and oversight bodies.

Required Qualifications

• Bachelor’s degree in information systems, business administration, public administration, or a related field.
• 7+ years of experience managing large-scale technology projects, system modernizations, or enterprise software implementations.
• Demonstrated experience leading cross-functional, multi-stakeholder initiatives.
• Strong understanding of project management methodologies and SDLC processes.
• Excellent communication, leadership, and analytical skills.

Preferred Qualifications

• PMP certification (strongly preferred).
• Experience working on projects involving Salesforce (Sales Cloud, Service Cloud, Experience Cloud, or custom Salesforce applications).
• Familiarity with CRM platforms, workflow automation, case management solutions, and system integration best practices.
• Experience with state government systems, human services, licensing programs, or quality rating systems.
• Knowledge of data migration strategies and cloud-based application architecture.

Mandatory skills

• Project Leadership
• Enterprise Project Management Expertise
• Requirements Management
• Cross-Functional Team Leadership
• Stakeholder Communication
• Salesforce Knowledge and Experience
• SDLC Expertise
• Risk & Issue Management
• Data & Integration Awareness
• Documentation & Reporting
• Compliance & Security Awareness

Certifications or Desired skills if any PMP