Role: Salesforce Commerce Cloud Support Engineer

Location: Jersey City, NJ (Dayone Onsite)

Type of Employment: Contract

Experience Required: Minimum 14+ Years of Total IT Experience.

Description:

• Provide L2 support for Salesforce Commerce Cloud (SFCC) applications, ensuring timely resolution of incidents and service requests.
• Troubleshoot and analyze issues across React.js, Node.js, and backend integrations to identify root causes and recommend fixes to the development team.
• Manage and track incidents using ITSM tools such as ServiceNow and JIRA, adhering to SLAs and support processes.
• Monitor application performance using tools like Splunk, Blue Triangle, and similar observability platforms.
• Work with PWA frameworks, deployment platforms like Vercel, and CDNs such as Akamai to support site performance and delivery.
• Prepare and deliver daily client-facing reports with clarity, precision, and professionalism. Collaborate with cross-functional teams to provide continuous improvements in application stability and customer experience.

Essential Skills:

• Strong hands-on experience in SFCC, with an understanding of its architecture and pipelines.
• Working knowledge of React.js and Node.js.
• Proficiency with ITSM processes, incident management, and ticket lifecycle management.
• Experience using monitoring and performance tools such as Splunk, Blue Triangle, etc.
• Strong debugging and analytical skills to identify issues and recommend effective solutions.
• Excellent verbal and written communication skills for daily client interactions.
• Willingness to work in rotational shifts as required.
• Familiarity with PWA technologies, Vercel, and Akamai (nice to have).