Role: Senior Service Now Leader

Location: Newark, NJ (Hybrid)

Duration: 12+ Months

Short Description:

Driving operational excellence through ServiceNow strategy, IT asset optimization, and enterprise discovery—aligning technology, processes, and teams for measurable business outcomes.

Complete Description:

We are seeking an experienced ServiceNow Expert to lead the design, development, and administration of our ServiceNow platform. The ideal candidate will combine deep technical knowledge with strong problem-solving skills, ensuring the platform aligns with business objectives, supports ITIL processes, and delivers a seamless user experience across the organization.

Key Responsibilities

• Platform Administration: Configure and maintain ServiceNow modules, including Incident, Problem, Change, Asset, CMDB, Service Catalog, and Knowledge Management.

• Custom Development: Design, script, and implement new applications, workflows, and integrations to expand ServiceNow functionality.

• System Integrations: Develop and maintain API based integrations between ServiceNow and other enterprise systems.

• Process Optimization: Partner with IT and business teams to refine workflows, automate processes, and improve service delivery.

• Security & Compliance: Implement role based access controls, monitor platform performance, and ensure compliance with security policies.

• Upgrades & Maintenance: Plan and execute version upgrades and patching with minimal disruption.

• Documentation & Training: Produce technical and user documentation; provide training to system users and administrators.

Required Qualifications

• 4+ years of hands on ServiceNow administration and development experience.

• Strong understanding of ITIL processes and best practices.

• Proficiency in JavaScript, Glide API, Flow Designer, and ServiceNow Studio.

• Experience with ServiceNow integrations using REST/SOAP web services.

• Strong analytical skills and ability to translate business requirements into technical solutions.