Job title: AWS Engineer

Location: Seattle, WA (Onsite)

Experience: 10+ Years

Visa: Only H1B 

Mandatory Skills:

• Design, develop, and deploy Amazon Connect contact center solutions.

• Configure and customize call flows, IVRs, routing profiles, queues, and agent hierarchies.

• Integrate Amazon Connect with AWS services such as Lambda, Lex, DynamoDB, S3, and Kinesis.

• Develop and maintain chatbots, voice bots, and automation workflows using AWS Lex and Lambda.

• Optimize call flows and implement real-time and historical analytics using AWS Contact Lens and Amazon Connect Insights.

• Troubleshoot and resolve telephony, latency, and call quality issues.

• Collaborate with developers, architects, and stakeholders to enhance customer experience and operational efficiency.

• Ensure security, compliance, and scalability of the contact center environment.