Role – AWS Python Architect

Location :NJ, NYC

REMOTE

Required skills/qualifications:

Role: Architect

 Experience with Amazon Connect, including complex setups and integrations (at least 10 years preferred)

·         Deep understanding of AWS services commonly used with Connect (Lambda, S3, Lex, DynamoDB, CloudWatch, etc.)

·         Hands-on experience integrating Amazon Connect with CRMs and third-party platforms

·         Strong documentation skills — ability to write clear, concise, and visually helpful step-by-step instructions

·         Familiarity with contact center metrics, KPIs, and customer experience best practices

·         Experience with scripting or coding in Python, JavaScript, or Node.js is a plus

·         AWS certification (especially in Connect or Solutions Architect) is a plus

·         Fluency in written and spoken English at CEF C1 level or above

Preferred skills/qualifications:

 Experience with Amazon Connect Cases, Wisdom, Tasks, and Contact Lens

·         Understanding of TCPA compliance and secure call handling

·         UI/UX understanding for agent and customer interfaces

·         Experience working in regulated industries (e.g., healthcare, finance, Education)