Job Title: ServiceNow ITSM Lead

Location: Remote - Chicago, IL(Only Local) (Must be willing to travel to client sites as needed) – LOCALS ONLY.

Duration: Long-Term Contract

Experience: 8-10+ Years

Notes:

Looking for a hands-on ServiceNow ITSM Lead with strong development, team leadership, client-facing experience, and mandatory CSA, CAD, and CIS-ITSM certifications.

Required Certifications

• ServiceNow CSA (Certified System Administrator) - Required
• ServiceNow CAD (Certified Application Developer) - Required
• ServiceNow CIS-ITSM - Required

Key Responsibilities

• Lead end-to-end ServiceNow ITSM development and delivery.
• Design and configure Incident, Problem, Change, Request, and Service Catalog modules.
• Develop integrations using REST APIs, IntegrationHub, and MID Server.
• Manage CMDB, Discovery, IRE rules, and data governance.
• Create Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer workflows.
• Lead a team of ServiceNow developers and analysts.
• Conduct client workshops, requirement gathering, demos, and design reviews.
• Act as the primary technical point of contact for client stakeholders.