Role: ServiceNow Project Manager

• Only US Citizens or Green Card holders (no sponsorships for this position)
• Expect technical interview screening
• Expect IN-PERSON or VIRTUAL interview
• Background check and credit check are required
• Candidate MUST reside within the DC Metro area.

Visa: USC &GC

MOI: Virtual

SHORT DESCRIPTION: 

The Office of the Chief Technology Officer (OCTO) is seeking an experienced ServiceNow Project Manager / Business Analyst to lead and support the delivery of ServiceNow initiatives from concept to implementation. 

COMPLETE JOB DESCRIPTION: 

This role will oversee project planning, requirements gathering, and stakeholder coordination while ensuring solutions align with industry best practices and OCTO’s IT service management goals. The ideal candidate has deep ServiceNow platform expertise, strong analytical and communication skills, and a proven ability to guide cross-functional teams through design, development, testing, and adoption activities. Responsibilities include managing project timelines, facilitating requirements and design sessions, validating configurations, supporting organizational change management, and ensuring successful delivery of high-quality ServiceNow enhancements.

Core Qualifications… 

• Strong oral and written communications skills 

• Supervisory experience working with a diverse internal and client teams 

• Client presentation development; executive presence 

• Ability to produce technical documentation utilizing the MS office suite including collaboration tools 

• Understanding of change management, configuration management, and release management as it relates to ITIL 

• Experience managing relationships, operating procedures and service level agreements with clients and co-workers 

• Customer relationship management experience 

• Experience in test plan creation and execution, including automated test scripts 

• ITIL foundations certification 

• Experience implementing systems using the agile/scrum methodology 

• Experienced in the system development life cycle (SDLC) processes including client requirement analysis and system design 

• Experience designing and implementing it and non-it related process workflows, procedures and technical standards

• Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions

ADDITIONAL JOB REQUIREMENTS: 

1. Demonstrates expertise in conveying technical and functional concepts for a specific technical specialty. 

2. Identifies improvements to project standards to achieve high quality services/products. 

3. Identifies best practices and standards for the use of the product. 

4. Delivers support and design for industry specific technologies that require integration with systems or networks. 

5. Interacts with executive level business users or technical experts. 

6. Functions as a niche technical SME. 

7. Lead experience with technical expertise across large, complex implementations for systems.