USC or GC only
Job Title: Senior Voice/WebEx Engineer
Location: Remote
Duration: 3 month extending
Rate: $50/hr C2C
JD:
Responsible for designing, implementing, and managing advanced voice communication systems and technologies. You will leverage your expertise in voice engineering to ensure high-quality, reliable, and efficient voice services across the organization. This role involves troubleshooting complex voice issues, optimizing system performance, and leading projects to upgrade or deploy new voice solutions.
Voice System Design & Implementation:
- Design and implement voice communication systems, including VoIP, PBX, SIP, and unified communications solutions.
- Develop and execute deployment plans for new voice technologies, ensuring minimal disruption to ongoing operations.
System Maintenance & Optimization:
- Monitor and maintain the performance of voice systems to ensure reliability and quality.
- Perform regular system updates, patches, and configuration changes to optimize performance and security.
Troubleshooting & Support:
- Diagnose and resolve complex voice communication issues, including call quality problems, connectivity issues, and system errors.
- Provide advanced support for escalated voice-related incidents and work closely with other IT teams to resolve cross-functional issues.
Project Management:
- Lead and manage voice-related projects, including system upgrades, migrations, and integrations.
- Coordinate with vendors, stakeholders, and internal teams to ensure project milestones and deliverables are met.
Documentation & Reporting:
- Maintain comprehensive documentation for voice systems, configurations, and troubleshooting procedures.
- Generate and analyze reports on system performance, usage, and incidents to inform strategic decisions.
Innovation & Research:
- Stay current with emerging voice technologies and industry trends.
- Evaluate and recommend new tools, technologies, and methodologies to enhance voice services and support organizational goals.
Skills/Experience:
- Minimum of 5-7 years of experience in voice engineering. Proven experience with VoIP, PBX systems, SIP trunking, and unified communications platforms.
Required Skills:
- In-depth knowledge of voice communication protocols (SIP, H.323) and network fundamentals.
- Proficiency with voice system hardware, software, and troubleshooting tools.
- Experience with network design and configuration, including QoS and bandwidth
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to manage multiple priorities and work under pressure. management.
- Experience with the process of porting voice services between different carriers
- Webex Calling
- Webex Contact Center
- Zoom
- MS Teams Voice
- Desired Skills:
- In-depth knowledge of voice communication protocols (SIP, H.323) and network fundamentals.
- Proficiency with voice system hardware, software, and troubleshooting tools.
- Experience with network design and configuration, including QoS and bandwidth
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to manage multiple priorities and work under pressure. management.
- Experience with the process of porting voice services between different carriers
Certification Requirements:
any of these -
