Position: Genesys developer

Location: Charlotte, NC (Hybrid)

Visa: No OPT/CPT

Rate: $60/hr on C2C

Mandatory SkillsREQUIRED SKILLS: • Hands-on experiencing developing IVR leveraging Genesys Cloud CX Architect tool • Design, development, and support experience with Genesys Cloud CX outbound predicative agent and IVR based dialers • Experience with implementation and consumption of API/Web Service back-end services (REST, GraphQL, Json) • Understanding of authentication methodologies (Oauth, SAML) • Experience with Genesys configuration related to agent desktop scripts, data tables, schedules, etc… • Familiar with working using agile methodologies to work with stake holders to gather requirements, develop, and deploy solutions

Desired SkillsPREFERRED SKILLS: • NLU and Voice bot experience is a plus (Google Dialogflow, Genesys Dialog Engine Bot Flows, Amazon Lex) • Experience with implementation and supporting Genesys WFM and Reporting • Experience with Cyara Velocity and/or Cyara Cruncher testing tools • Experience with CICD pipeline tools such as Github, BitBucket, Jenkins, Terraform, CX as Code