Role: Senior ServiceNow Technical Lead

Location: Seattle, WA || Onsite

Position Type: Contract

Years of Experience: 12+ Years

Responsibilities

• Understand architecture solutions for the implementation or maintenance of the ServiceNow platform.
• Collaborate with architects and customers to gather technical requirements, document them, review, and baseline.
• Develop designs aligned with the architecture (if applicable) and technical requirements.
• Lead a team of ServiceNow developers, web designers, integration SMEs, and QA analysts to build and deploy applications that meet customer requirements.
• Perform sprint activities (if Agile) with the customer and the team.
• Develop user stories from requirements and estimate effort.
• Work with the product sponsor to prioritize user stories.
• Plan sprints and assign sprint activities to the team.
• Advise best practices and provide technical solutions and/or workarounds for issues or requirements.
• Track and share sprint status and user stories with the Project Manager.
• Identify and manage risks and challenges throughout the project lifecycle.
• Ensure quality deployment of the product as per the design.
• Ensure security and resilience of components as per the design.
• Evaluate and identify opportunities for continuous improvement in delivery and/or design.

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