Job title:                     CRM Business Analyst

Location:                   Chicago, IL (Hybrid – 3 days onsite) (Locals Only)

Duration:                   12+ months

Interview:                  Video

USC/GC/GC-EAD

Job Description: 

CRM Business Analyst

Client Industry: Financial Services / Insurance

• Client Note:
• The client is requesting candidates with strong CRM background—preferably in Dynamics 365 Sales. This position requires a senior-level Business Analyst capable of operating independently and collaborating across both business and IT teams.
• Locals only with DL copy
• Must have LinkedIn with location

Position Overview:

The CRM Business Analyst will be responsible for leading requirements gathering, documentation, and delivery support for CRM-related initiatives. The role involves collaborating with stakeholders to translate business needs into detailed functional and technical specifications, ensuring alignment between business objectives and system capabilities.

The ideal candidate will have over 10 years of Business Analysis experience in IT delivery or consulting, with a strong understanding of CRM systems (Dynamics 365, Salesforce, or SAP).

Required Skills & Qualifications:

• 10+ years of Business Analysis experience, preferably in IT delivery or consulting environments.
• Expertise in CRM platforms — Dynamics 365 Sales preferred; Salesforce or SAP CRM also acceptable.
• Proven ability to analyze, document, and communicate business requirements effectively.