Role: Business Analyst

Location: Sunnyvale, CA (5x/ week onsite)

Duration: 11 months

Work closely with the business team to understand and document the business requirements

   Collaborate and communicate with implementation team to clarify requirements and report issues through multiple channels of bug tracking system, email, chat, and meetings.

   Trouble shoot issues reported by end users, perform detailed analysis, determine root cause, replicate issues and drive them to closure

   Provide timely support for internal system users with data fix, user error correction, system knowledge sharing, and finding workarounds.

   Work closely with business users in many different organizations, both within and outside Apple to understand functional requirements and create effective test cases.

   Perform in depth user acceptance testing for releases and urgent system patches.

• Provide timely updates and elevate critical risks to project and management teams.

• Create system user training materials and document release notes.

The ideal candidate will be motivated and comfortable working in an extremely fast paced environment with strong analytical and coordination skills to handle a variety of activities.

Key Qualifications:

   Ability to learn a new business domain and build subject matter expertise in a short period

   Proven experience creating effective test cases and performing black-box testing

   Demonstrated ability to complete multiple tasks under pressure without direct supervision

   Thinks of the customer/user experience first, then aligns technology as an enabler

   Excellent written and oral communication skills

   Excellent teamwork skills and highly flexible

   High level of professionalism, energy and sense of urgency to “make things happen”

Technical Skills Required:

   An understanding of the components and considerations required when building enterprise systems (e.g., key architecture components, security, scalability, data quality, etc.)

   Experience with software development life cycle

   Experience with web technologies: HTML, Javascript, CSS, XML

   Experience with DB design and SQL