Job Title : UX Research Operations

Location : Cupertino, CA onsite

Duration: 6+ Months

Job Description : Facilitate and moderate in-person user studies with complex, detailed, and dynamic protocol

· Gather system data from test devices according to study protocols to assess system performance and determine if user studies are necessary

· Provide a positive, high-energy experience for all participants

· Ensure appropriate participant compliance with relevant study protocols, documenting any protocol deviations or study issues

· Gather quantitative data from study devices and equipment, validating the fidelity of captured data

· Track study progress and participation metrics, provide timely updates and proactively raise any study-related issues and challenges that may arise

· Communicate day-to-day results, statuses and issues pertaining to User Study & Data Collections Projects

· Prepare, troubleshoot, and maintain study device/equipment for data collection efforts

· Set up and break down study session areas daily

· Oversee study environment setup and communicate maintenance needs accordingly

· Install software, use SSH/terminal/command line to enable systems, and perform basic troubleshooting on development consumer electronics

· Manage user study participant correspondence, recruitment, and scheduling

· Discuss data collection plans, issues and next steps with data consumers

· Proactively work with data consumers to streamline and improve data collection processes

· Assist with basic data processing and visualizations

· Distribute surveys, review, and collect survey responses and other feedback

· Support additional user study data collection efforts

· Flexibility to run study sessions between 7:30am - 6:30pm while normal schedule will be 8.30 am to 5.30 pm, as needed by the program

· Cupertino service may require staying outdoors for extended periods of time (4-6 hours) on some days