Job Title: Microsoft Office 365 SME

Location: Remote- USA

Duration: Contract

Work Authorizations: Citizen

Responsibilities:

• Serve as the primary Subject Matter Expert (SME) for Exchange Online, and associated technologies, providing expert guidance and support to Off shore team.
• Demonstrate expertise in managing and troubleshooting Microsoft Teams, Exchange Online issues, and Intune and Share point online.
• Manage and optimize mail flow, transport rules, policies, and compliance settings within Exchange Online to ensure secure and efficient email delivery.
• Troubleshoot and resolve complex Level 3 incidents related to mail delivery, performance, and client connectivity issues across various platforms (Outlook, OWA, mobile).
• Efficiently handle and resolve escalations related to Exchange Online, including mail flow problems, mailbox issues, and email restoration requests.
• Leverage prior experience with Office 365 migrations to contribute to and potentially lead future migration projects.
• Apply Level 3 knowledge of Exchange Server infrastructure and deployment methodologies to support hybrid environments and provide expert insights.
• Demonstrate strong hands-on experience in Office 365 Administration, including user and group management, service configuration, and best practices.
• Administer and manage Microsoft Azure AD, on-premises Active Directory, and various O365 services, ensuring seamless integration and security.
• Manage and optimize Office 365 licensing to ensure cost-effectiveness and compliance.
• Manage Microsoft 365 Apps for Enterprise deployment and configuration through Office Cloud Policy Service (OCPS), Microsoft Intune, Endpoint Manager, and Group Policies.
• Collaborate effectively with Microsoft 365 Security & Compliance, Defender for Office 365, and Azure AD teams to ensure integrated security and compliance management.
• Possess a deep understanding of email security solutions such as Proofpoint/Mimecast and Exchange Online Protection (EOP).
• Understand and implement Data Loss Prevention (DLP) policies to protect sensitive information within the Microsoft 365 environment.
• Utilize knowledge of web technologies, including Graph API, to interact with Microsoft 365 services and automate tasks.
• Develop, maintain, and execute PowerShell scripts for automation of administrative tasks and generation of insightful reports (e.g., creating shared mailboxes, distribution lists).
• Maintain a strong working knowledge of SharePoint Online, OneDrive for Business, and Microsoft Teams administration and best practices.
• Exhibit very strong troubleshooting and problem-solving skills to effectively diagnose and resolve complex technical issues.
• Manage the strategic roadmap for Microsoft 365 services and execute projects to implement new features and improvements.
• Stay proactively updated on the Microsoft 365 roadmap changes, assess their potential impact on the business, and provide recommendations.
• Conduct knowledge transfer sessions and create documentation to empower other team members and end-users.
• Perform daily reviews of support tickets related to Microsoft 365 services to ensure timely and effective resolution.

Qualifications:

• 12+ years of experience in managing Microsoft Exchange and Microsoft 365 environments.
• Proven experience as a Subject Matter Expert in Exchange Online and Hybrid Exchange environments.
• Extensive experience in administering and troubleshooting Exchange On-Premise, Microsoft Teams, Exchange Online, and Intune.
• Hands-on experience with Azure Active Directory (AAD) and Azure AD Connect.
• Strong understanding of Office 365 licensing models.
• Experience managing Microsoft 365 Apps for Enterprise using OCPS, Intune/Endpoint Manager, and Group Policies.
• Deep understanding of email security principles and experience with Proofpoint/Mimecast and Exchange Online Protection (EOP).
• Knowledge of Data Loss Prevention (DLP) concepts and implementation.
• Proficiency in PowerShell scripting for automation and reporting within the Microsoft 365 ecosystem.
• Solid understanding of SharePoint Online, OneDrive for Business, and Microsoft Teams administration.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong communication, collaboration, and interpersonal skills.
• Ability to manage projects and drive strategic initiatives.
• Experience in conducting knowledge transfer sessions and creating technical documentation.
• Familiarity with ITIL framework is a plus.
• Relevant Microsoft certifications (e.g., Microsoft 365 Certified: Enterprise Administrator Expert, Microsoft 365 Certified: Messaging Administrator Associate) are highly desirable.

PreferredQualifications:

• Experience with Office 365 and Large organization administration.
• Familiarity with IT automation tools beyond PowerShell.

My apologies if this position is not an ideal fit, we'll keep you in mind for other suitable positions and referrals would be appreciated.